Kaiser Online Renewals and ARPA Updates, Agent Re-certifications, Industry News Updates and More!

Kaiser Online Renewals

Customer renewals will be delivered electronically starting this week unless the customer requested them via mail.  See the chart below for the schedule this year.
Renewal month
Posted on
Mailed to purchasers ONLY if selected paper on account.kp.org
9/1/2021 6/3/2021 6/15/2021
10/1/2021 7/3/2021 7/14/2021
11/1/2021 8/3/2021 8/17/2021
12/1/2021 9/2/2021 9/15/2021
To opt out of electronic renewal delivery and receive paper renewals by mail, visit account.kp.org and follow the steps below.
  1. Register for a secure account if you don’t already have one.
  2. Sign into your account and go to the “Renewals” page.
  3. Click on “Renewal Delivery Preference” and select “Mail (Paper)” from the drop-down menu.
  4. Complete the “Agreement and Signature” section and click “Submit.”
For information on managing your group account visit Manage Access to your group on account.kp.org.

Kaiser Updates on American Rescue Plan Act

The American Rescue Plan Act includes new COBRA continuation coverage election and premium assistance requirements. There are certain actions for your clients and Kaiser Permanente to take based on how federal COBRA and/or Cal-COBRA are billed. Please read the article below for more information on:
  • Group billed federal COBRA and Kaiser Permanente billed Cal-COBRA
    • The employer, or third-party, administers it’s own COBRA health coverage, and Kaiser Permanente bills members directly for Cal-COBRA
  • Kaiser Permanente billed federal COBRA and Cal-COBRA
    • Kaiser Permanente bills members directly for federal COBRA health coverage and any Cal-COBRA mandated coverage
  • Kaiser Permanente billed mini-COBRA
    • The employer has less than 20 employees and is subject to Cal-COBRA health coverage that Kaiser Permanente directly bills members

Click here for more information

Kaiser Care Away from Home and Prescription Delivery Options

Everyone’s ready to travel again this summer! A new member-facing Getting Care Away From Home flyer is now available to show members that if they’re planning a trip, Kaiser Permanente has them covered should the unexpected happen. The flyer is available in English, Spanish and Chinese (click here for the flyer).

Kaiser Permanente now offers same day and next day prescription delivery in all regions on most prescription orders for an additional fee. As always, they can get most prescriptions delivered within 3 to 5 days at no extra cost. Kaiser Permanente also offers:

• Status updates about delivery via text or email.
• Refill reminders via text, mobile app notification, or email.
• Same-day prescription pickup for new prescriptions at any Kaiser Permanente pharmacy — at no extra cost.
• Touchless payments by scanning a QR code.
• Same-day and next-day delivery for an additional fee (fees vary).

Agent Re-certification Process

Agents, please lookout for an email from Covered California with your annual re-certification notice. The notifications were sent out starting May 17th. Agents need to re-certify each year, and the process is simple. Below is a timeline of when Covered California will be releasing the notices, based on your initial certification date.
Batch 1 Timeline
Loaded into Training 5/17/21 – 5/21/21
Suspension Date 6/17/2021
Termination Date 7/19/2021
Batch 2 Timeline
Loaded into Training 5/24/21-5/28/21
Suspension Date 6/24/2021
Termination Date 7/26/2021
Batch 3 Timeline
Loaded into Training 6/1/21-6/4/21
Suspension Date 7/2/2021
Termination Date 8/3/2021
Batch 4 Timeline
Loaded into Training 6/7/21-6/11/21
Suspension Date 7/8/2021
Termination Date 8/9/2021
If you have any questions or need help with the re-certification, please contact your Dickerson Sales Rep.


California’s New Attorney General Plots a Progressive Health Care Agenda

In a candid interview, California’s newly appointed attorney general, Rob Bonta, reflects on his progressive roots and says he will pursue a health care agenda centered on the principle that quality medical care is a right, not a privilege. To read the full story, click here.

Pandemic Boosts Care for Serious Illnesses at Home

Covid-19 and dozens of other illnesses now qualify for hospital level care at home under a new federal effort aimed at freeing up hospital beds during public health emergencies. To read the full story, click here.

Home Health Aides Want Respect as Essential Workers

Home caretakers and personal aides, who are overwhelmingly Latina and Black women, are among the worst-paid workers in the U.S., even as the pandemic has shown the value of their care. Most home health aides have no benefits, like Medicaid, and earn $10 to $13 an hour on average, which they say barely covers the cost of traveling to and from their house calls. To read the full story, click here.

California Nursing Homes can Operate After They’re Denied a License

Even before the pandemic, patient advocates pointed to dangerous conditions in U.S. nursing homes, including staffing shortages and infection control failures. Many nursing homes didn’t provide the quality care that they should.

To read the full story, click here.