We’re Still Here to Serve You – Coping with COVID – 19

Dear Dickerson Partner
During these tough times, we realize that you’ll need our support more than ever.

The Dickerson Team is always available to help you with your clients’ needs. Whether it’s enrollments, customer service, or account management, our office is open and available to serve you.

Please keep in mind, we can can help you and your clients with virtual or online enrollments during these uncertain times.

You’re probably yielding several questions from your customers about how carriers are responding to COVID-19. Our carriers have reached out to let us know how they are navigating through these unprecedented challenges, which is why we’ve decided to compile this information in a centralized location for your convenience.

Please continue to reach out to us should you need our help, we’re here for you.


The Dickerson Team

Contact Your Dickerson Sales Rep Today  •   (800) 457-6116

Our Carriers Respond to COVID-19 Concerns

Dickerson is aware of the concerns over the Coronavirus outbreak that you and your clients may have. Please click on any respective carrier’s name below for a full explanation of their current position regarding this virus.

Anthem will cover the care you get if you’re diagnosed as having COVID-19. For those who have fully insured, individual, Medicare and Medicaid plans, it’ll also waive your out-of-pocket expenses for the focused test used to diagnose COVID-19.

Aetna will waive co-pays for all diagnostic testing related to COVID-19.

Starting immediately, Blue Shield is waiving all cost-sharing and any prior approval for COVID-19 testing.

Cigna will cover COVID-19 testing similar to a preventive benefit for fully-insured and Administrative Services Only (ASO) plans, waiving co-pays, deductibles and co-insurance for customers.

Health Net is waiving cost-sharing for medically-necessary COVID-19 screenings, tests and doctor office, urgent care and outpatient hospital (including emergency departments) visits.

As a member of Kaiser Permanente, you will not have to pay for costs related to COVID-19 screening or testing.

If you are an L.A. Care member and can’t reach your doctor, you may be eligible to use their telehealth benefit.

Effective immediately, MediExcel is waiving all cost sharing for COVID-19 testing prescribed by a physician.

Molina Healthcare is waiving all member costs associated with testing for the coronavirus, which causes COVID-19. They are waiving cost-sharing for COVID-19 diagnostic testing and for Teladoc services (via phone or video).

Oscar is waiving cost-sharing for diagnostic testing for COVID-19, and encouraging members to use telemedicine free-of-charge for them to use and find out if testing is right for them or if other follow up care is needed.

Sharp Health Plan covers COVID-19 screening and/or testing when recommended by your health care provider as medically necessary.