2020 L.A. Care Covered Agent Supplemental Incentives Advisory

L.A. Care values the performance and production of our Broker Sales Channel for the L.A. Care Covered line of business. At this time, we are pleased to share a new incentive for the 2020 Open Enrollment Season. All contracted Agents will be eligible for the incentive; this will be in addition to standard commission structure L.A. Care offers to its contracted Agents. The incentive program is structured under two key metrics, new member production and member retention.  The incentive program will be measured by enrollment production at the close of open enrollment,  and reconciliation will take place after March 31, 2020.

2020 Agent New Member Incentive Structure

New membership enrolled during the 2019-2020 Open Enrollment season through January 31, 2020, will be eligible for an incentive based on reaching enrollment tiers of new membership.  The incentive tiers for new membership are listed below. Upon reconciliation of new membership counts Agent will be eligible for the incentive amount matching their total new membership enrollment. In order for new members to count towards an Agents new member enrollment count, they must be active and in good standing with L.A. Care upon the time of record reconciliation.

2020 Agent New Member Enrollment Incentive Tiers

Number of New Members Incentive Amount
0-24 $              –
25-50 $           250
51-150 $           500
151-350 $        1,500
351-500 $        3,500
501+ $        7,500

In addition, L.A. Care is introducing an incentive for renewal of existing business/membership, this will be for membership carrying over from the 2019 existing book of business into 2020. The tiers for the renewal incentive are listed below with the corresponding incentive amount.

2020 Agent Renewal Enrollment Incentive Tiers

Total Book of Business at the Start of the Open Enrollment Incentive Amount
85% – 95%
Incentive Amount
< 25 $0 $0
25-75 $250 $400
75-125 $500 $1,000
126-175 $1,250 $1,750
175-250 $2,000 $3,000
251-500 $5,000 $6,000
500+ $8,000 $12,000

The 2020 LACC Agent incentives will correspond to the 2020 Open Enrollment season.  Reconciliation tracking of membership counts will occur through L. A. Care and final production will be announced after March 31, 2020.

L.A. Care thanks all Agents for their time and dedication for all of their retention and enrollment efforts.